pawtag

what is a pawtag?

pawtag is an intelligent identification solution for pets, linking them to a detailed online profile via a scannable qr code. this profile displays the owner’s contact information to the finder, allowing for instant notification of the pet’s location.

how does the tag work?

pawtag links to a digital profile with all the essential information needed to locate your lost pet. each tag has a unique qr code specific to your pet. when scanned, the profile is instantly accessed. no app required. the finder can notify you of your pet’s location and contact you using the provided information.

how do the gps alerts work?

if someone scans the qr code on your pet tag they are able to share an exact gps location which will send the map link and coordinates to your phone number via text immediately.

how can I update my pet’s profile?

pet owners have access to an easy-to-use dashboard, allowing them to update their pet’s details anytime, anywhere.

do I need an app to use pawtag?

no need for an app. when the qr code on a pawtag is scanned with a smartphone, your pet’s profile is displayed directly in the web browser. this allows anyone who finds your missing pet to contact you instantly.

are pawtags waterproof?

certainly! pawtags are crafted from durable weatherproof aluminium, ensuring they are completely waterproof and ready for any adventure.

is the pawtag safe?

pawtag is crafted with your pet’s safety in mind. it contains no batteries or electronic components, making it completely safe for your pet to wear.

which pets can use a pawtag?

pawtag is perfect for any pet that wears a collar, providing a reliable way to keep them identified.

what information is included in the pet profile?

owners can provide their contact details, address, and any important information about their pet’s allergies or medications.

delivery & returns

what is the refund policy?

take advantage of our current offer where pawtags are complimentary; you only cover the shipping fees! please note that shipping charges are not refundable.

how much does shipping cost?

for a nominal fee of £2.99, enjoy the convenience of next-day delivery on orders placed before 4pm on weekdays.

when will my pawtag arrive?

orders placed before 4pm on weekdays are scheduled for next-day delivery. orders placed after this time or on weekends may experience a slight delay.

where do you deliver pawtags?

we are delighted to offer global shipping, extending our reach to customers around the world.

replacements

how can i order a replacement pawtag?

to order a replacement tag you can do so by logging into your account.

once logged in, navigate to the 'pets' tab.

click 'order replacement' under the pet you require a replacement tag for.

when your replacement tag arrives you will need to scan it, login and click on the 'replace this tag' button.

this will override the old tag. now you can place the new tag on your pet's collar.

account

i forgot my account password

you can reset your password. simply head over to the login page, type in the email address you used to sign up and we’ll send you an email to reset it.

subscription

how do I cancel my subscription?

to cancel your subscription it's simple. just send an email to info@pawtag.com with your full name, email and pet name and we will process the cancellation within 48 hours. we require a return of the tags to process the cancellation.